Refund policy

Return & Refund Policy

Last Updated: October 2026

Thank you for shopping with BizAds. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products purchased from our website can be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Eligibility for Returns

We accept return or replacement requests only in the following situations:

  • The product received is damaged or defective.

  • The product received is different from the product ordered.

  • The product is missing from the package.

  • The product has been damaged during transportation.

  • The package received is significantly damaged or tampered with.

  • The product received has a manufacturing defect.

For hygiene, safety and product-quality reasons, we generally do not accept returns of products that have been opened, used or partially consumed unless the product is defective or was damaged during delivery.

2. Return Request Period

Customers must contact us within 7 days of receiving the order if they wish to report a damaged, defective, incorrect or missing product.

Requests submitted after 7 days may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. Conditions for Return / Replacement

To be eligible for a return or replacement:

  • The product should preferably be unused and in its original condition.

  • The original packaging should be retained.

  • Product labels, seals and packaging should not be intentionally removed or damaged.

  • The order number or proof of purchase must be provided.

  • Customers may be required to provide photographs or videos showing the product, packaging and shipping label.

  • The issue must be reported within the applicable return period.

For products damaged during delivery, customers are advised to take photographs of the package and product immediately after delivery.

4. Non-Returnable Products

The following products are generally not eligible for return:

  • Products that have been opened or used, unless they are defective.

  • Products that have been partially consumed.

  • Products damaged after delivery due to improper handling, storage or use.

  • Products without the original packaging, where the packaging is required to verify the issue.

  • Products returned after the applicable return period.

  • Products purchased under special clearance or non-returnable offers, where clearly stated at the time of purchase.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Registered mobile number or email address

  • Description of the issue

  • Photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label, if applicable

  • Video, if requested by our support team

After reviewing the information, we may offer a replacement, refund or another appropriate resolution, depending on the circumstances and availability of the product.

6. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product or issue a refund, as applicable.

7. Missing Products

If an item is missing from your order, please contact us within 7 days of delivery with your order number and details of the missing item.

We will investigate the shipment and, after verification, may arrange a replacement or refund for the missing item.

8. Refunds

Once your return or refund request has been approved, the refund will be processed through the original payment method, wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

We are not responsible for delays caused by banks or payment service providers after the refund has been successfully initiated by us.

9. Return Shipping Charges

If the return is required because:

  • We sent the wrong product;

  • The product was damaged during delivery; or

  • The product has a verified manufacturing defect;

we may arrange or reimburse the applicable return shipping cost, subject to verification.

If a return is approved for any other reason, the applicable return shipping charges may be borne by the customer.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to receive the order and follow the applicable return process, if eligible.

Orders that have already been delivered are subject to the return conditions mentioned in this policy.

11. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been made, the eligible refund will be initiated to the original payment method.

The actual credit time may vary depending on the payment gateway and the customer's bank or payment provider.

12. Promotional Offers

Products purchased under promotional offers, discounts, bundles or special campaigns may be subject to specific return or refund conditions.

Any special return conditions applicable to a particular offer will be communicated on the relevant product page, offer page or during checkout.

13. Return Inspection

All returned products, where applicable, may be inspected before a replacement or refund is approved.

Submitting a return request does not automatically guarantee approval of the return or refund.

Our team will determine eligibility based on the condition of the product, the reason for return and the information provided by the customer.

14. How to Request a Return or Refund

To request a return, replacement or refund, please contact our customer support team with the following information:

Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Reason for Return:
Photos / Videos:

You can contact us through the contact details provided on our website.

15. Exchange / Replacement

Where a replacement is approved, the replacement product will normally be shipped after the returned product has been received and/or the issue has been verified.

Replacement is subject to product availability. If the same product is unavailable, we may offer a refund or another suitable resolution.

16. Fraudulent or Abusive Return Requests

We reserve the right to refuse returns, replacements or refunds where we reasonably believe that a return request is fraudulent, abusive, repetitive or inconsistent with the actual condition of the product.

This includes cases involving intentional damage, misuse, false